I called from my home phone - which is where the account is - so the steps mighyt be differfent if you are calling from another line.Ĭall 1-8you will start the phone tree.

I put off calling for a while because of the strike and tried online methods - but this is such a high level and unusual problem - that you simply have to talk to someone there. The only way you can get a support ticket started.and I HIGHLY recommend you do. There's a timeout happening between servers and Verizon's servers - then another timeout between and the server in Phoenix (see 4 and 6 below). Rebooted the Actiontec router/modem and replicated the same results.Had me run a trace route - it shows that the route is timing out between and and and.

they had me test my ports: port 21 is open and fine.

Tested to see if it was client software: same issue on Transmit, Fetch and Filezilla.Same problem on a MacPro, MacBook (both running 10.11.5), Windows 7 PC, iPad and iPhone (both latest iOS). Tested to see if it was an issue with my computer.Tested to see if the problem was with my password - not an issue - accessed via FTP test external to Verizon.

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